Renovation Building & Maintenance Ltd

Privacy Policy

Our website address is:

About this policy

This policy will be adhered to by all employees and Directors of Renovation Building & Maintenance Ltd (R.B.M). It applies to all data that the company holds that can identify an individual as stated in the General Data Protection Regulations (GDPR) and will help us to reduce the risks associated with the collection and processing of personal data. We have invested in GDPR training and have ensured that every member of R.B.M is aware of what is required to be compliant with GDPR 2018.

Information that we collect from you

When you visit our office or complete our contact form on our website you will be asked to provide certain information about yourself including name, contact details and possible financial details i.e. credit card details. This information will be stored in a secure place either electronically or as a hard copy. We will limit the data that we collect from you to what is lawfully required for legitimate business reasons and we will ensure that your data is kept up-to-date and any irrelevant data is removed from our databases. We may also collect information about your usage of our website as well as information about you from emails or letters you send us.

Use of your information

Your information will enable us to supply the services you have requested and manage your account within R.B.M. It will also enable us to contact you regarding your work we are undertaking, training or account if necessary. We may also use and analyse the information we collect so that we can administer, support, improve, and develop our services.

The information you provide us will be held on computers in the UK and may be accessed by or given to our staff who act on our behalf for the sole purpose of providing the services. The data that we hold will only be accessed by staff members that are required to do so for the sole purpose of their work and access to data is limited to what their security password will allow them to access. If you have given your explicit consent, we may use your information to contact you by post, telephone, email, or text message to notify you of important changes or developments to the site and our services; and to let you know about other products and services which we offer that may be interesting to you. If you have not given us your consent then we will not contact you regarding anything other than your account with R.B.M. You may withdraw your consent at any time by contacting us or by unsubscribing via any email that is sent by R.B.M. Unless required to do so by law we will not otherwise share, sell, or distribute any of the information you provide to us without your explicit consent.

In certain circumstances we may need to share your details with a third party processor. All of our third party processors will need to be GDPR compliant and have a contract with ourselves. Our office is installed with CCTV cameras. Images recorded from our CCTV systems will be processed lawfully and this data is collected for the sole purpose of protecting both our staff and clients.

Security and data retention

Industry standard security measures are employed to protect your information from unauthorised access; unlawful processing; accidental loss, destruction, or damage. Our IT systems are secure and monitored for any potential unauthorised access. R.B.M will only collect data that we are lawfully required to do so and process data necessary for the purpose that it is intended for. Our lawful basis for collecting and processing personal data are listed as contractual, legitimate, consent and legal. We will retain your information for a reasonable period or as long as the law requires.

Data Breach Reporting

R.B.M suspects a data breach has occurred our Data Protection Breach procedure will be actioned. This procedure involves a full investigation into the breach to include what data has potentially been lost and who has been affected. If necessary the ICO will be contacted within 72 hours to report the breach.

Access and updating

You are entitled to see all the information that R.B.M hold about you and you may request changes to ensure the information is accurate, up to date and relevant. In certain cases, you also have the right to erasure; however certain restrictions can apply to this request. For further information regarding any requests relating to the data that we hold about you please contact:


Our website may contain links to other external company websites. Please note that this privacy policy only applies to R.B.M Website so when you link to other external websites you should refer to their own privacy policies.

Cookie Policy: Information on visitors

During the course of any visit to our website, the pages you see, along with something called a cookie, are downloaded to your computer. Most, if not all, websites do this, because cookies allow the website publisher to do useful things like finding out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit. Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors. For example: if on a previous visit you went to, say, the Search Engine pages, then we might find this out from your cookie and highlight Search Engine information on a second visit. We do not pass on any personal information to other companies unless we are specifically instructed to do so by you. We do not use cookies or spyware to gather information for use in marketing or any other activity from that stated above.

What is a cookie?

When you enter a site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows. Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.

NB: Even if you haven’t set your computer to reject cookies you can still browse our site anonymously until such time as you attempt to register for services.

How do you see your cookie code?

Just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

Renovation Building & Maintenance Ltd.

Head Office Address: 72a Boscombe Road, Southend on Sea, Essex. SS2 4JP
Head Office Telephone Number: 01702 808940
Head Office Email Address: